Call Center Associations , BPO Support in India


National Association of Software and Service Companies: NASSCOM is India's premier trade body and the chamber of commerce of the IT software and services industry in India.
http://www.nasscom.org

Association of Call Center Managers: ACCM is a professional call center management association dedicated to advancing the profession of call center management.
http://www.callcentermanagers.org

Service and Support Professional Association: SSPA was founded in 1989 and has grown to become the largest and most influential industry trade group for technology service and support professionals.
http://www.thesspa.com/default.asp

Association For Services Management International: AFSM International provides the knowledge, fellowship, and career connections that customer services and support managers for technology-based products and solutions need for professional and career development.
http://www.afsmi.org/index.cfm

International Customer Service Association: ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.
http://www.icsa.com

Direct Marketing Association: Founded in 1917, the Direct Marketing Association (DMA) is today the largest trade association for businesses interested in direct, database, and interactive global marketing.
http://www.the-dma.org

Customer Management Community: CMC is Europe's leading CRM service that provides highly valuable news, information, advice and best practice case studies to help members make the most of customer management activities.
http://www.insightexec.com

Incoming Calls Management Institute: It helps call centers achieve operational excellence and superior business results.
http://www.incoming.com

Call Center Network Group: CCNG serves Contact Center management, providing training programs and services that facilitate the exchange of ideas, experience and solutions to meet the challenge of managing the call center environment.
http://www.ccng.com/member_regions.asp

Associations of Teleservices International: ATSI is an international trade association established by and for entrepreneurs in the TeleServices business.
http://www.atsi.org

Call Centre Association: CCA was established in February 1996 in response to industry demand for an organization which could serve the professional shared needs of the UK call centre industry.
http://www.cca.org.uk

Help Desk Institute : HDI is the world's largest membership association for the service and support industry.
http://www.helpdeskinst.com

Customer Care Institute: CCI is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care.
http://www.customercare.com/index.php

Call Center Industry Advisory Council: CIAC is a non-profit organization established in year 2000 in response to the need for a global, non-partisan governing body for contact centers.
http://www.ciac-cert.org/index.cfm

Society of Workforce Planning Professionals: SWPP is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
http://www.swpp.org

Recent article: What is Call Center ? rss

Types of Call Center
Call Center may be divided into various types according to their functions and areas of operation. Most commonly call centers are divided into inbound call center and outbound call center. In an inbound call center, agents receive calls from customers who need to obtain information or report a mal function. In an outbound call center, agents initiate a call to a customer mostly to sell a product or a service. Please click on the links to find out more on Call Center Types.


Find ready answers for all your call center queries ! Here is the most comprehensive date on various call center resources including associations, books, publications, glossary and White Papers in call center industry. Please click on links to explore the call center industry in all its details.