Call Center Resources

Recent article: What is Call Center ?

Types of Call Center
Call Center may be divided into various types according to their functions and areas of operation. Most commonly call centers are divided into inbound call center and outbound call center. In an inbound call center, agents receive calls from customers who need to obtain information or report a mal function. In an outbound call center, agents initiate a call to a customer mostly to sell a product or a service. Please click on the links to find out more on Call Center Types.

Find ready answers for all your call center queries ! Here is the most comprehensive date on various call center resources including associations, books, publications, glossary and White Papers in call center industry. Please click on links to explore the call center industry in all its details.