Telecommunications

Today, with the convergence of new technologies, market consolidation, regulatory changes and heightened competition, telecommunication industry is undergoing rapid changes. The industry is increasingly turning to BPO companies to improve profitability and productivity by eliminating non-productive positions or departments.



Services Offered by Telecom BPO

• Local and long distance services
• Contract negotiation
• Bill processing
• Bill payment
• Auditing and loss recovery
• Local and long distance services
• Telephone maintenance

• Eliminate the need for Accounts Payable department to pay your telecom bills.
• Consolidate your bills and move them to EDF (electronic data format)
• Dramatically reduce your telecom expense with no loss of service.
• Monitor contracts and evaluate best costs practices.
• Develop and maintain a telecom voice disaster plan for emergency situations.
• Place all orders for telecom adds, moves, and changes including ordering telecom equipment, phone systems, internet services, frame relay services, etc.
• Provide training to your telecom service department for accurate record keeping and order processing, if you decide to keep this in-house.
• Provide detailed monthly telecom cost benefit analysis summaries for monthly budget review - not just fluff without showing you backup.
• Provide proof of monthly savings and refunds/credits recovered for your company in the form of before and after, actual telecom bill copies.
• Provide you with a timeline for service implementation.